Legal Document — Last Revised 2026

11bt Terms and Conditions

Please read these terms carefully before using the 11bt platform. This document forms a legally binding agreement between you and us.

Last Updated: January 2026 Version 2.1

Table of Contents

Reading and accepting these terms is mandatory. By creating an account on the 11bt platform or using any of our services, you are automatically considered to have agreed to all of these terms.

1. Introduction and Definitions

These Terms and Conditions ("Terms") form a legally binding agreement between the 11bt platform and its users. 11bt is an online gaming platform that provides players in Bangladesh with slot games, live casino, cricket betting and other entertainment gaming services.

By accessing the 11bt platform, creating an account or enjoying any gaming service, you confirm that you have read these complete terms carefully and that you fully agree to all conditions.

Definitions

  • "Platform" refers to the 11bt website, mobile version and all associated services.
  • "User" or "Player" refers to any person registered on the platform.
  • "Account" refers to the user's registered personal gaming profile.
  • "Bonus" refers to any promotional benefit, free spins or credits granted by 11bt.
  • "Wagering Requirement" refers to the amount of betting required before a bonus can be withdrawn.
  • "Real Money" refers to the actual funds held in a user's account.

2. Eligibility and Registration

Age Limit and Eligibility

To participate on the 11bt platform, a person must be at least 21 years of age. This platform is strictly prohibited for minors. By registering, you declare that you are 21 years of age or older.

The following conditions must be met to register:

  • Must be at least 21 years of age.
  • Must provide accurate and truthful personal information.
  • Only one account per person is permitted.
  • Must have a valid and active mobile number.
  • Registrations from countries where online gaming is completely prohibited are not accepted.

Accuracy of Information

All information provided at the time of registration must be truthful, accurate and complete. Providing false information may result in permanent account closure and forfeiture of balance. 11bt may request a national identity card or other government-issued documents at any time for identity verification (KYC).

Important: Creating more than one account from the same device, IP address, payment method or household is strictly prohibited. This will be identified as a duplicate account.

3. Account Management

Password and Security

You are fully responsible for the security of your account. Never share your login credentials (username and password) with any third party. Keep your password strong and change it regularly. If you suspect unauthorized access to your account, notify the 11bt support team immediately.

Account Verification

11bt may verify your identity before processing a withdrawal. Any one of the following documents may be required for this process:

  • National ID Card (NID)
  • Passport
  • Driving License
  • Proof of ownership of payment method (bKash / Nagad / Rocket / Upay)

Withdrawals may be delayed until verification is complete. After submitting documents, verification is usually completed within 24 to 48 business hours.

Personal Use of Account

Each account is for personal use only. Betting on behalf of someone else, selling or transferring an account, and playing as part of a professional syndicate are strictly prohibited.

4. Deposits and Withdrawals

Accepted Payment Methods

11bt currently supports the following mobile banking methods: bKash, Nagad, Rocket and Upay. All transactions must be made from a payment account registered in the user's own name.

Deposit Terms

  • Minimum deposit amount: ৳100 (for each method).
  • Deposited funds are generally credited to the account instantly.
  • No additional fees apply for deposits.
  • Deposits from accounts registered in a third party's name are not accepted.
  • 11bt reserves the right to investigate suspicious transactions.

Withdrawal Terms

  • Minimum withdrawal amount: ৳1,000.
  • Standard processing time: 15 minutes to 2 hours.
  • Withdrawals will only be sent to the same payment method used for the deposit.
  • Withdrawals may be held if the wagering requirement on an active bonus has not been met.
  • Withdrawals may be delayed if identity verification has not been completed.

After submitting a withdrawal request, funds generally reach your mobile banking account within 15 minutes to 2 hours. This time may increase if a technical issue or verification is required.

5. Bonuses and Promotional Offers

Welcome Bonus

New users are eligible for a 100% bonus of up to ৳15,000 on their first deposit. For example, depositing ৳10,000 brings the total balance to ৳20,000. A 25x wagering requirement must be met to use this bonus.

General Bonus Terms

  • After activating a bonus, the wagering requirement must be met within the specified time limit.
  • All bonus offers are governed by their individual promotion descriptions.
  • Bonus funds cannot be withdrawn directly — only after the wagering requirement is fulfilled.
  • Multiple bonuses cannot be combined at the same time.
  • If you wish to play without claiming a deposit bonus, inform support before making your deposit.
  • 11bt reserves the right to cancel a bonus if bonus fraud or misuse is suspected.
  • The duration of a bonus, maximum bet limits and other details will be provided with each offer.

VIP Program

11bt has three VIP levels. Levels are advanced through regular play:

  • Bronze: weekly cashback of up to 0.4%.
  • Silver: weekly cashback of up to 0.8%.
  • Gold: weekly cashback of up to 1.2%.

VIP level assignment is entirely at 11bt's discretion. Regular and active participation increases the likelihood of advancing to a higher level.

6. Games and Betting Rules

Gaming Policy

Slot games, live casino, cricket betting and other games are available on the 11bt platform. Each game has its own rules determined by the game provider (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.).

Technical Issues

If a disconnection or technical error occurs during a game, 11bt will determine the outcome of that round according to the system record. 11bt is not liable for any bets lost due to network issues.

Betting Limits

The minimum and maximum bet limits for each game are displayed in the game interface. Maximum bet limits apply while a bonus is active; breaching these limits may result in the bonus being cancelled.

Cricket Betting

The cricket betting section offers betting on BPL, IPL, T20 World Cup, ICC tournaments and other international cricket matches. If a match is abandoned or postponed, bets will be settled according to the official result. No changes are accepted before the official match result is published.

7. Responsible Gaming

11bt firmly believes in responsible gaming. Gaming should be for entertainment — not a solution to financial difficulties. We are committed to ensuring the wellbeing and safety of our players.

Self-Control Tools

11bt provides the following self-control features:

  • Deposit Limits: Set daily, weekly or monthly deposit limits.
  • Session Time Limits: Log out after a set period of time.
  • Reality Check: Display session duration at set intervals.
  • Self-Exclusion: Request temporary suspension of your account for a set period.

To use these features, contact support via 24/7 live chat or email.

If you are experiencing a gaming problem, seek help immediately. To learn more about responsible gaming, read our Responsible Gaming page.

8. Prohibited Activities

Any of the following activities are strictly prohibited. Violating these prohibitions will result in immediate account closure and all balances may be forfeited:

  1. Creating multiple accounts or using another person's account.
  2. Bonus abuse or participation in bonus arbitrage activities.
  3. Collusion (coordinated fraud) or match fixing.
  4. Betting using software bots, automated scripts or artificial intelligence.
  5. Money laundering or concealing the source of illegal funds.
  6. Attempting to hack the platform's systems or carrying out cyber attacks.
  7. Threatening or harassing other users.
  8. Creating an account with false or misleading information.
  9. Making transactions using a third party's payment method.
  10. Deliberately exploiting technical errors on the platform.

9. Privacy and Data Protection

11bt protects users' personal information with the highest level of care. Our platform uses SSL encryption technology to secure all data transmission.

Data Collection

The following information may be collected during registration and gaming activities:

  • Name, date of birth, and contact information.
  • Payment transaction details (full account numbers are not stored).
  • Gaming history and activity logs.
  • Device information and IP address.

To learn about our complete data protection policy, please read the Privacy Policy page.

Information Sharing

11bt does not sell users' personal information to any third party. However, limited information may be shared with trusted partners for legal compliance, fraud prevention, or service delivery purposes.

10. Limitation of Liability

Service Availability

While 11bt strives to keep the platform available at all times, the service may be temporarily disrupted due to technical maintenance, software updates, or other unforeseen reasons. 11bt will not be liable for financial compensation for such disruptions.

Third-Party Game Providers

11bt is not directly responsible for software errors from game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe. In such cases, disputes will be resolved according to the relevant provider's rules.

Responsibility for Betting Decisions

Every betting decision is made entirely at the user's own discretion. 11bt does not bear responsibility for financial losses incurred through betting. Always game for entertainment purposes and stay within your means.

In the event of a legal dispute, the Bengali version of these terms and conditions shall be considered final. 11bt's decision shall be considered final in all matters.

11. Account Suspension and Closure

Reasons for Account Suspension

11bt may temporarily or permanently suspend an account under the following circumstances:

  • Any violation of the terms and conditions.
  • Failure to verify identity or providing false information.
  • Suspicious or unusual transaction activity.
  • No account activity over an extended period.
  • At the user's own request for self-exclusion.

Upon Account Closure

After an account is closed, contact 11bt support to withdraw any valid balance (real money excluding bonuses). The balance may be held during an investigation. If fraud is proven, all balances will be forfeited.

Closing Your Account Yourself

To close your account at any time, contact support via live chat or email. Accounts are generally deactivated within 24 hours of the request.

12. Changes to Terms and Conditions

11bt reserves the right to change, amend, or update these terms and conditions at any time. After any changes, the updated version will be published on this page and the "Last Updated" date will be revised.

For significant changes, an effort will be made to notify users via email or through the platform. If you continue using the platform after changes have been made, you will be considered to have agreed to the new terms.

Dispute Resolution

Any dispute regarding the terms and conditions will first be addressed through discussion with 11bt support. The support team is available 24/7 via live chat and at the email [email protected].

Contact

For any questions or concerns about these terms and conditions, please contact us:

These terms and conditions were last updated in January 2026. By using the 11bt platform, you have agreed to all of these terms. For users aged 21 and above only.