Frequently Asked Questions
11bt FAQ — All your questions answered here
From opening an account to withdrawing money via bKash, from cricket betting to using bonuses — find simple and detailed answers to all common questions in one place.
11bt welcomes you. In this FAQ page we have organized the most common questions from Bangladeshi players into five categories — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. Every answer is written in plain language so you can quickly find the information you need. If you cannot find the answer to your question here, contact our 24/7 live chat support.
Account and Registration
Questions about opening, verifying, and managing your account
To open an account at 11bt, you need an active mobile number, a valid email address, and your date of birth. The registration process takes just a few minutes. Please note that only those aged 21 or above can open an account at 11bt.
No, each person may only use one 11bt account. Opening multiple accounts is against our rules and puts all your accounts at risk of suspension. If you have accidentally created more than one account, contact the support team immediately via live chat.
Yes, account verification is required at 11bt for security purposes. The verification process involves confirming your mobile number and may require submitting a photo of your ID. Once verified, you can safely enjoy deposits, withdrawals, and bonuses.
Click the "Forgot password?" option on the 11bt login page and reset your password using your registered mobile number or email. A verification code will be sent to your phone or email within a few minutes. If you have any trouble, our support team on live chat will help.
After registration, some details such as your full name and date of birth generally cannot be changed as they are locked for security reasons. However, if you need to update your mobile number or email, contact the support team directly via live chat.
Deposits and Withdrawals
bKash, Nagad, Rocket, Upay — all questions about depositing and withdrawing money
At 11bt you can deposit money via bKash, Nagad, Rocket and Upay. All four methods are widely available in Bangladesh and process quickly. The minimum deposit amount for each method is just ৳100.
Money deposited via bKash is usually added to your 11bt account instantly. In some cases there may be a slight delay due to network issues, but wait a few minutes at most. If your balance has not arrived within 30 minutes, contact live chat with your transaction reference number.
The minimum withdrawal amount from 11bt is ৳1,000. After a withdrawal request is approved, the money usually arrives in your bKash, Nagad, Rocket, or Upay account within 15 minutes to 2 hours. Processing is completed within the same timeframe on holidays as well.
11bt itself does not charge any deposit or withdrawal fees. However, your mobile banking operator (bKash, Nagad, etc.) may apply their own transaction charges. We recommend checking the charge details in the relevant app before making a transaction.
Log in to 11bt and go to the "Deposit" section. Select Nagad, enter the amount, and make the payment to the displayed Nagad number from your Nagad app or via USSD (*167#). Keep the payment reference number — it will be useful if any issue arises later.
Withdrawal rejections are usually caused by incomplete account verification, unmet bonus wagering requirements, or an attempt to withdraw through a method other than the one used for registration. Contact the support team via email or live chat and they will tell you the specific reason and help resolve the issue.
Games and Rules
Cricket betting, slots, live casino, and mobile gaming
During the BPL (Bangladesh Premier League) season, odds for all matches are available in the 11bt cricket betting section. You can bet on various markets including match result, toss, top run scorer, or top wicket taker. Place your bet before the match starts — live in-play betting is also available.
RTP, or Return to Player, is the theoretical percentage of total wagers that a slot game returns to players over the long term. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered. This is a mathematical average — results in any single session may vary. Volatility, or the level of risk, also plays a major role.
In the 11bt live casino, live roulette, baccarat, blackjack, Sic Bo, Teen Patti, and many more games are available with real dealers from Evolution Gaming and Ezugi. All games are streamed live and Bengali chat support is available.
Yes, 11bt is built with a mobile-first design — all features are fully accessible on any Android or iPhone smartphone browser. All slots, cricket betting, live casino, and payment features can be used without downloading a separate app.
Every slot and casino game at 11bt is made by reputable game providers such as Pragmatic Play, PG Soft, JILI, and Spribe, who use a Random Number Generator (RNG) verified by third-party auditing. Every spin or hand is completely independent and unbiased.
Yes, betting on major international cricket tournaments including the T20 World Cup and IPL is available at 11bt. Special markets and competitive odds are available for Bangladesh Tigers matches. Match schedules are regularly updated in the 11bt cricket section.
Bonuses and Promotions
Welcome bonus, wagering requirements, VIP, and other offers
When you open a new account and make your first deposit, 11bt gives you a 100% bonus on your deposit, up to ৳15,000. That means if you deposit ৳15,000, your total balance including the bonus will be ৳30,000. The bonus is added automatically.
A wagering requirement means how many times you need to bet the bonus amount before you can withdraw it. The wagering requirement for the 11bt welcome bonus is 25 times (25x). For example, if you receive a ৳5,000 bonus, you need to wager ৳125,000 before withdrawing it. Read the full terms and conditions for details.
The 11bt VIP program has three tiers — Bronze, Silver, and Gold. Based on your regular gaming activity, you are automatically upgraded to a higher tier. Weekly cashback goes up to 0.4% at Bronze, 0.8% at Silver, and 1.2% at Gold.
Most bonuses can be used on slots, cricket betting, and the live casino. However, certain bonuses may apply only to specific game categories. Detailed terms are listed alongside each bonus — read them or ask via live chat.
All current 11bt offers and promotions can be found in the promotions section of the site. Special offers come out during Eid, the BPL season, the T20 World Cup, and other occasions. You can also ask about ongoing offers via live chat.
Security and Responsible Gaming
Data protection, age verification, self-exclusion, and support
Yes, 11bt uses the highest standard SSL encryption technology to keep your personal information and transaction data secure. Our servers are under continuous security monitoring. Your financial information is never shared with third parties.
To play on 11bt, you must be at least 21 years old. Providing your date of birth at registration is mandatory, and in suspicious cases we verify age through a national ID card or passport. Accounts belonging to minors are closed immediately.
11bt places the highest importance on responsible gaming. You can set your own deposit limits, take a temporary break, or fully self-exclude your account. To learn more about these options, visit our Responsible Gaming page.
You can set the duration of self-exclusion yourself — short-term (7 to 30 days) or long-term. Once the specified period ends and you feel ready, you can contact the support team to reactivate your account. No changes can be made during the exclusion period.
11bt's support team provides service 24/7 in Bengali. For any issue, click the live chat button on the site — you'll get the fastest response. To contact us by email, write to: [email protected]. There is no phone or WhatsApp number.
Still have questions?
Our support team is always by your side — in Bengali, 24 hours a day, 7 days a week.