11bt's Privacy Policy
This policy describes in detail how 11bt is committed to collecting, using and protecting your personal information.
1. Introduction
11bt ("we", "us" or "the platform") operates a safe and reliable online gaming service for players in Bangladesh. This privacy policy explains what personal information we collect when you use the 11bt website, how that information is used, who it may be shared with, and what steps we take to protect your information.
This privacy policy is connected to and forms an integral part of 11bt's Terms and Conditions. By registering with 11bt or continuing to use the service, you are giving your consent to the terms of this policy.
If any changes are made to this policy, we will send a notice to your registered email address and display the updated date on the website. If you continue to use the service after the changes, you will be considered to have accepted the revised policy.
2. What Information We Collect
11bt collects information about you in various ways. This information can be divided into two main categories: information you provide voluntarily and information our systems collect automatically.
2.1 Information You Provide Directly
- Registration Information: Full name, date of birth, email address and residential address.
- Identity Verification Information: A copy of your National ID (NID), passport or driving licence — as part of the KYC (Know Your Customer) process.
- Financial Information: bKash, Nagad, Rocket or Upay account numbers (for processing transactions; we never store your mobile banking PIN or password).
- Contact Information: Information you share with us when getting in touch via live chat or email.
- Preferences and Settings: Language preferences, notification settings and information related to gaming limits.
2.2 Automatically Collected Information
- Device Information: IP address, device type, operating system and browser information.
- Usage Information: Which pages you visited, how long you spent on them, which games you played and which links you clicked.
- Cookie and Tracking Data: Information collected through session cookies, persistent cookies and similar technologies (see Section 8 for details).
- Transaction Information: Deposit and withdrawal history, amounts, dates and times.
- Gaming History: Which games were played, bet amounts and records of wins and losses.
3. Purpose of Using Your Information
11bt uses your personal information only for the legitimate purposes described below. We never sell your information to third parties without your consent or without a legal obligation to do so.
3.1 Operating and Improving the Service
- Creating and managing your account.
- Processing deposit and withdrawal transactions.
- Providing bonuses, rewards and VIP benefits.
- Ensuring the technical functionality of the platform.
- Personalising the gaming experience.
3.2 Security and Compliance
- Preventing fraud, money laundering and other illegal activities.
- Completing KYC (Know Your Customer) verification.
- Confirming that you are aged 21 or over.
- Implementing responsible gaming policies.
- Meeting applicable legal and regulatory requirements.
3.3 Communication and Support
- Sending important account information and transaction notifications.
- Providing customer support.
- Informing you about promotional offers and bonuses with your consent.
- Notifying you of policy changes.
4. Sharing Information with Third Parties
11bt treats your privacy as its highest priority. We may share your information only in the limited circumstances described below.
4.1 Payment Processors
Information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket and Upay. These third parties are governed by their own privacy policies and are contractually obligated to keep your information secure in accordance with their agreements with 11bt.
4.2 Technology and Service Providers
Limited and necessary information may be shared with technology partners required to operate the platform — such as server hosting, security software and analytics. These partners are not permitted to use your information without 11bt's instruction.
4.3 Legal Requirements
We may be required to disclose your information to comply with a court order, government directive or other legal obligation. In such cases we will limit the amount of information disclosed as much as possible.
5. Data Retention and Security
5.1 Data Retention Period
We retain your information for as long as your account is active. After an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements. Once that period ends, the information is securely deleted or anonymised.
5.2 Encryption and Security Measures
11bt applies the following security measures to protect your information:
- SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
- Password Hashing: Your password is never stored in plain text.
- Access Controls: Only authorised staff can access the information they need.
- Regular Security Audits: Our systems undergo regular security testing.
- Firewall and Intrusion Detection: Advanced systems are used to prevent unauthorised access.
While we strive to maintain the highest level of security, it is not possible to guarantee complete security for data transmitted over the internet. It is your responsibility to keep your account password confidential and to use a secure network.
6. Your Rights
As a user of 11bt's service, you have certain important rights over your personal information.
6.1 Right to Access Information
You have the right to know what information we hold about you. You can contact us at any time to request a copy of the information stored about you.
6.2 Right to Correct Information
You have the right to have any incorrect or incomplete information in your profile corrected. Some information can be updated directly from your account settings; in other cases you may need the help of the support team.
6.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, we are obliged to retain certain information for a specified period due to legal and regulatory requirements.
6.4 Right to Object to Processing
You can request to opt out of marketing communications at any time. However, it may not be possible to stop processing that is essential to operating the service.
6.5 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team via live chat or email. We will generally try to respond to your request within 30 business days.
7. Cookies and Tracking Technologies
11bt uses cookies and similar technologies to provide an improved user experience on the website.
7.1 Types of Cookies
- Essential Cookies: Required for login sessions, security and the core functionality of the platform. The site does not work properly without them.
- Functionality Cookies: Used to remember your preferences, language settings and other personalised settings.
- Analytics Cookies: Used to understand which parts of the site are used most and how performance is. This data is completely anonymous.
7.2 Cookie Controls
Non-essential cookies can be disabled by changing your browser settings. However, doing so may mean that some features of the site do not work correctly. Guidance on managing cookies in major browsers can be found on their help pages.
8. Minor Protection and Responsible Gaming
11bt provides its service only to people aged 21 and over. We do not knowingly collect any information from minors.
Every user's age is verified at the time of registration. If we confirm that a user is under 21, their account is immediately closed and the information collected is deleted.
Responsible gaming is central to our values. We provide various tools to help you keep your gaming habits in check. For more information, visit our Responsible Gaming page.
9. Third-Party Services
The 11bt platform uses software from well-known game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft and JILI to supply games. These providers may collect their own data within their games, which is subject to their own privacy policies.
For payment gateways (bKash, Nagad, Rocket, Upay) and other third-party services, the privacy policy of the relevant organisation will apply. We recommend that you read the privacy policies of these services before using them.
10. Policy Changes and Contact
10.1 Policy Updates
11bt may update this privacy policy from time to time. For significant changes, we will publish a notice on the website and send a notification to your registered email. The "Last Updated" date at the top of the page will always be kept up to date.
10.2 Contact Us
If you have any questions, concerns or requests regarding this privacy policy, please contact us in any of the ways described below.
Live Chat Support
Live chat support in Bengali is available 7 days a week, 24 hours a day.
Email Support
[email protected] — send your request by email.